Retail & E-Commerce · UrbanGoods
Automating Order Fulfillment for a Growing Retailer
Replaced a manual, spreadsheet-driven fulfillment process with an automated system that cut order processing time by 70% and eliminated shipping errors.
-70%
Processing Time
<0.5%
Shipping Errors
30+/week
Hours Saved
3 months
ROI Timeline
The Challenge
UrbanGoods was processing 500+ orders daily across three warehouses using spreadsheets, email, and manual data entry. Orders were regularly delayed, inventory counts were unreliable, and the team was spending 6+ hours per day on tasks that should have been automated.
Our Approach
We mapped the entire order-to-delivery workflow, identified 14 manual handoff points, and designed an integrated system connecting their e-commerce platform, inventory management, and shipping providers. We built custom middleware to orchestrate the flow and implemented real-time inventory sync across all warehouses.
The Results
Order processing time dropped from 45 minutes to under 10 minutes. Shipping errors fell from 8% to under 0.5%. The operations team reclaimed 30+ hours per week, which they redirected to customer service and growth initiatives.
“We went from dreading the morning order queue to barely thinking about it. The system just works.”
Lisa Park
COO, UrbanGoods